It is very easy to get an appointment, and if it’s an emergency they will squeeze you in that day or the next if it’s close to closing time. The office staff is amazing, and they do everything in their power to get you the help you need from either Dr. Fraley herself, or her wonderful PA Dana Cortez. When you call in with a question you can bet that you will (99% of the time) get a call back that same day. In the past 2 years that I’ve been working with Dr. Fraley and her staff, I personally have never had to wait more than 10 minutes to be called into the exam rooms. More often than not, I will sit down with the paperwork (you fill it out every visit in case anything has changed) and before I can finish writing my name, they are calling me back. The nurses are very kind and helpful, and it’s always a pleasure to see them as well. When you go back to the exam room the doctor or Dana is usually in right as the nurse is walking out. The appointments don’t last very long, unless you have changes, questions or concerns. In that case, they (Dr. Fraley or Dana) will sit and explain absolutely everything in laymen’s terms until you feel you’ve understood everything and are comfortable. Dr. Fraley truly cares about the person as a person, not just a patient. I feel very blessed to have been referred to Dr. Fraley. I have always had doctors treat me like I did not matter, and that I was not actually a person who needed help with my pain. When I was referred to doctor Fraley, I was treated the exact opposite. For once, I was treated with compassion, dignity and respect by every single person in the office, from the receptionist to the nurses, to her PA Dana Cortez and to doctor Fraley herself. I have and will continue to recommend Dr. Frayley and Dana Cortez to anyone who needs a great doctor in the pain management and sports medicine field.”